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Refund and Returns Policy

Bootlaced Returns & Refunds Policy

At Bootlaced, we pride ourselves on supplying premium, high-performance football boot laces. If you are not entirely satisfied with your purchase, we are here to help. However, due to the nature of our products, we enforce a strict returns policy to ensure hygiene and quality standards are maintained for all customers.

1. Standard Returns Window

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods. After notifying us of your intent to return, you have a further 14 days to send the items back to us.

Returns requested or received outside of these timeframes will be strictly declined.

2. Strict Condition Requirements

To be eligible for a refund or exchange, your item must be strictly unused, unmodified, and in the exact same condition that you received it.

Important: Once laces have been threaded into football boots, they are classed as used. We will absolutely not accept returns on laces that:

  • Show any signs of dirt, grass stains, or moisture.
  • Have been stretched, frayed, or pulled.
  • Have been removed from their original, intact packaging (where applicable).

All returned items are thoroughly inspected upon receipt. If a returned item is found to have been used or handled beyond what is necessary to establish its nature, characteristics, and functioning, we reserve the right to reject the return or deduct up to 100% of the refund value. Rejected items will only be sent back to you at your own postage expense.

3. How to Initiate a Return

To start a return, you must contact us first. Please email [Insert Contact Email] with:

  1. Your full name.
  2. Your original order number.
  3. The reason for the return.

Do not send items back without prior authorisation, as they will not be processed.

4. Return Postage Costs

You are solely responsible for paying the shipping costs for returning your item. Original postage costs are non-refundable unless the item is confirmed faulty.

We strongly advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for returns lost in transit.

5. Exchanges (Colour/Style Swaps)

If you need to exchange your laces for a different colour to better match your jersey or boots, the same strict condition rules apply. You will be responsible for the return postage of the original item and the standard shipping fee for the new replacement set.

6. Faulty or Damaged Goods

In the unlikely event that your laces arrive faulty or damaged, you have statutory rights under the Consumer Rights Act 2015. Please contact us within 30 days of receipt with your order number and clear photographic evidence of the fault. If a manufacturing defect is confirmed, we will provide a full refund or a free replacement, and we will cover the return postage costs.

Next Steps for Implementation:

  • Replace bigmatchballs.co.uk with your actual customer service email address.
  • Create a dedicated “Returns” page on your WordPress site and paste this text directly in.
  • Add a link to this policy in your website’s footer and on the checkout page so customers are forced to accept it before purchasing.